Terms & Condition
 
Atlantis Migration Pvt Ltd (Atlantis Migration) provides services subject to the following terms and conditions. The purchase of any services from Atlantis Migration is conditional upon accepting these terms and conditions.
 
Defined Terms
 
"Client" or "you" or "your" means the individual visiting www.atlantismigration.com or any of our sub domains, sub directories and/or associated companies.

"GST" means any goods and services tax or similar tax imposed by the Commonwealth of Australia under the A New Tax System (Goods and Services Tax) Act 1999.

"GST" may also mean any goods and services tax or similar tax imposed by the government of Canada.

"Atlantis Migration" or "we" or "our" means Atlantis Migration Pvt Ltd.

"Profile" means the information provided by the Client about the Client and, if applicable, about the Client's family.

"Service" means the Personalised Migration Service provided by Atlantis Migration. A detailed description of what is included in your Service can be found at www.atlantismigration.com .

"Terms" means these terms and conditions.

"Working Day" means a day on which banks are open for business in Melbourne, Australia.

"Website" means www.atlantismigration.com
 
Privacy
 
Please review our Privacy Policy, which governs your visit to Atlantis Migration, to understand our practices.
 
License and Site Access
 
Atlantis Migration grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Atlantis Migration. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Atlantis Migration. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Atlantis Migration without express written consent. You may not use any Meta tags or any other "hidden text" utilising Atlantis Migration's name or trademarks without the express written consent of Atlantis Migration. Any unauthorised use terminates the permission or license granted by Atlantis Migration. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Atlantis Migration so long as the link does not portray Atlantis Migration, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Atlantis Migration logo or other proprietary graphic or trademark as part of the link without express written permission.
 
Electronic Communications
 
When you visit Atlantis Migration, send e-mails to us or by communicating via the Client Area, you consent to communicating with us electronically and agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.

We will communicate with you by e-mail or by posting notices on this site. If the Client does not respond to any communication related to the provision of the Service within two (2) working days, such failure will be deemed as the Client's express consent to prepare the Service based on the information previously provided by the Client. If the information provided by the client is not sufficient to prepare the service, such failure to communicate may also be deemed as the Client's express consent to have their service terminated and payment forfeited.

Atlantis Migration reserves the right not to respond to any query which is not sent through the Client Area.

You can elect to discontinue all future correspondence from Atlantis Migration at any time by selecting the "My Account" link and the "Disable Emails to Me" link in the Client Area of our website. Atlantis Migration will not be responsible for any loss of data or immigration advice resulting from the Client selecting to disable their emails.
 
Copyright
 
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Atlantis Migration or its content suppliers, and is protected by Australian and international copyright and trademark laws. The compilation of all content on this site is the exclusive property of Atlantis Migration and protected by Australian and international copyright laws. All software used on this site is the property of Atlantis Migration or its software suppliers, and is protected by Australian and international copyright laws.
 
You’re Profile
 
If you use this site, you are responsible for maintaining the confidentiality of your Profile and password, and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your Profile or password.

When accessing the Client Area, you are required to enter your email address and password each time. Since access to your Profile is protected by your email address and password, it is very important that you protect your password by making it known ONLY to you. To ensure you are the only person that knows your personal access information, all access to your login information should not be written down or accessible to other persons, even if you believe it is disguised. Do not disclose your password to anyone, including family members or friends.

Atlantis Migration will not be held responsible for any access gained by third parties to your personal Profile, whether the login details were provided by you or were otherwise obtained.

Atlantis Migration reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
 
Australian Visa Eligibility Assessment
 
The Australian Visa Eligibility Assessment is a free questionnaire completed on www.atlantismigration.com, which has been specifically designed to provide you with a preliminary assessment of your ability to satisfy the Australian Visa criteria for your selected Visa type. You should not rely on this result alone as a true indication of your ability to apply for migration to Australia.

If you wish to obtain a realistic assessment of your eligibility for migration to Australia, you should complete both the Australian Visa Eligibility Assessment and Australian Migration Interview. Once you have completed these steps, you can purchase a Service in order to enable one of our Registered Migration Consultants to prepare a detailed assessment.
 
Australian Migration Interview
 
The Australian Migration Interview is designed to gather additional information about you to assist us in providing you with a personalised Service. As these questions may not be exhaustive, Clients are advised to use the "Your Comments" section of the Interview to set out further information which may be relevant. Matters of a non-migration nature (such as housing, employment opportunities, etc.) will be disregarded.
 
Provision of Service
 
Upon registering your interest and by completing the Eligibility Assessment, you are able to purchase a Service offered by Atlantis Migration. Upon payment, the Service will be delivered to you within the time frame provided for in the Service description. However, in certain cases this may take longer, depending on the complexity of the Client's Profile, or due to changes in immigration legislation or procedures.

The Service to be provided to the Client may vary from time to time.
 
Electronic Travel Authority (ETA)
 
* Upon completing the ETA application form provided on Atlantis Migration, your request for an ETA will be submitted instantly. The system used for issuing an ETA via this site interfaces with and checks data from other Australian Government systems. Your ETA grant is subject to approval from the Australian Government.

In the majority of instances your ETA will be processed and granted within minutes. However, if any details have been entered incorrectly or are incomplete, your application may be delayed.

In some instances, an ETA visa applicant may receive a ‘referral’ message from the Australian High Commission. In this instance, you will be contacted through the client area and will be required to provide additional information in order to proceed with your application. Please note that if any request for further details is made by Atlantis Migration, your ETA application may not be processed until the requested information is received.

** Visitor and Business Entrant Short Validity ETAs are valid for 12 months from the date of grant, or for the life of the passport if it is less than 12 months.
A Business Entrant Long Validity ETA is valid for the life of the passport from the date of grant.

Prior to making payment for the ETA, you will have an opportunity to review all the details you have provided on your screen and make changes if necessary. If you have made an error, it is important that you correct it before proceeding. Once you have confirmed the details, you will be prompted to enter your credit card details for the non-refundable service charge. If you find out later that you have made a mistake, you can either make a new application (and incur another service charge) or contact your nearest Australian visa office. A Business Entrant Long Validity ETA incurs an additional Government fee of A $75

In the event that you have an existing ETA or you are in Australia at the time we attempt to process the ETA, the fee you have paid to Atlantis Migration for another ETA is non-refundable. In such circumstances, we will issue you with confirmation of your current ETA status and the charge is applied to recover the use of our system resources.

Please do not arrange any travel to Australia until you have received email notification that your ETA request has been approved by the Australian Government. Atlantis Migration takes no responsibility for changes to a client's travel plans due to ETA processing.
 
Short Travel Visa Application Guide
 
This service is provided for applicants who are from non-ETA countries or who are not able to successfully complete the ETA application form. The Short Travel Visa Application Guide will set out the Visitor Visa Requirements as well as providing assistance on how to prepare and lodge your Visitor Visa application with your nearest Australian mission.

This service will be provided to you within 2 working days of making a purchase and will also include the Short Travel Guide to Australia.
 
Online Migration Specialist
 
The Online Migration Specialist enables clients to contact a registered Migration Consultant for a subscribed period of time. During this subscription period, clients are permitted to submit migration-related questions specific to their profile via the Client Area.

One of our registered Migration Consultants will reply to your query within two (2) working days of receiving the question. In some cases, it may take longer than the two (2) working days, depending on the nature of the question.

Atlantis Migration reserves the right not to respond to questions that:
      relate to non-migration matters; or
      are not submitted in English; or
      are not related to the Client's Profile; or
      Are not appropriate.
If multiple questions are submitted in one session, Atlantis Migration reserves the right to request that the Client resubmit the questions separately, or to limit the amount of questions asked in a 24-hour period.

Some of Atlantis Migration's services include a complimentary subscription to the Online Migration Specialist. Complimentary subscriptions begin the first time you download you migration service documents, or when they are delivered to you by email.

Subscriptions and extensions to an existing subscription to the Online Migration Specialist can be purchased for a fee.
 
Terms of Face-to-Face and Telephone Consultations
 
The date and time of the client's consultation must be booked by the client by selecting the "Book Consultation" option in the Client Area or by contacting one of our offices and speaking to a Customer Service Representative.

If the client is not available at the booked consultation time and does not provide at least twenty-four (24) hours notice in advance of cancellation, the pre-paid amount is forfeited. Notice to cancel or reschedule the consultation may be provided through the Client Area of www.atlantismigration.com, or by telephone within the 24 hour period specified.

As the client telephone consultation is a one-time exclusive engagement, no further advice will be provided at its conclusion. Any further consultations, either by telephone or through the Client Area, with a Atlantis Migration agent are not covered by the client telephone consultation fee. If further consultation(s) should be desired and/or required, the client may choose to purchase an additional consultation or another migration service from Atlantis Migration.

Some services from Atlantis Migration include a complimentary consultation.

If the client has purchased a Consultation, contact will be initiated by the relevant Atlantis Migration Consultant who has been assigned to take that consultation. However if the client is utilising a complimentary consultation, they will be required to contact our office at the assigned time. Complimentary Consultations must be used with 30 days of the first time the client downloaded their service documents from the Client Area of www.atlantismigration.com, or received their documents via email.

If the client has already paid for the telephone consultation and then opts to cease the engagement for any reason, without providing notice as stipulated above, there will be no entitlement to a refund.
 
Refund Policy
 
As soon as payment is received, the Client is deemed to have engaged the Services of Atlantis Migration. Our Service is our professional advice and expertise. Once the Service has been provided to you, it cannot be returned, whether or not you have changed your mind or you no longer wish to utilise it.

If we have not provided the Services that you have paid for and you have submitted a refund request through the Client Area within 24 hours of payment, your payment will be refunded without any further questions.

Any refund provided will be less 10% of your total payment to cover our administration and banking fees.

< Payable Fees other and Visa of> We are not part of any government. We are a private company and we do not have the authority to grant you a visa of any kind. We can only assist and advise people who want to migrate or travel to Australia. Please note that the final decision on all Visa applications rests with the Department of Immigration and Citizenship (DIAC).

Any fees paid to Atlantis Migration are for the provision of Services listed on our website. Our fees do NOT include other costs which are part of the migration process such as government lodging fees, medical and police checks, translation of documents, etc. As part of the Services which are provided to you, an approximate indication of the fees which form part of the process will be set out for you, together with clarification as to when these costs are due.
 
Information Provided by the Client
 
Atlantis Migration will use and rely on information provided by the Client in the provision of the Service without having independently verified or assumed responsibility for the accuracy or completeness of such information. Accordingly, the information provided by the Client must be correct, including contact details such as e-mail, etc. If the information provided by the Client is not correct, the Service may not be accurate.

Any advice provided to you should not be used by any third party as each case can vary depending on the particular circumstances of the applicant and the applicant's family. Such action will result in an immediate breach of our Copyright terms as set out above.

The Service also takes into account current and publicly available Australian migration legislation and policy. Atlantis Migration cannot be held responsible for any inaccuracy arising from changes to such legislation and policy which are not publicly available at the time the Service is provided or which may occur after the Service has been provided to the Client.
The Client is encouraged to seek additional guidance from one of our Migration Consultants and/or make independent enquiries before relying on the information provided as part of the Service.

Atlantis Migration cannot offer any advice regarding taxation, business, education or investment advice. Any information provided by employees of Atlantis Migration on non-migration related matters should only be interpreted as general information and the Client should obtain professional advice regarding these matters.
 
Termination of Service
 
Atlantis Migration reserves the right to terminate this agreement, your registration with or ability to have full or partial access to this website and/or any other service provided to you by us for any reason, including any improper use of this site; provision of false or misleading information; or your failure to comply with these terms and conditions.
 
Professional Conduct
 
Under Australian law, a person who wishes to operate as a Migration Consultant must be registered with the Migration Agents Registration Authority (MARA). Atlantis Migration confirms that its Migration Consultants are all registered with MARA which is responsible for administering the Code of Conduct.

The Code of Conduct is intended to regulate the conduct of Migration Consultants. Among the requirements of the Code, is the ability of Consultants to demonstrate good character as well as competency in the provision of Australian immigration advice. A copy of the Code of Conduct can be found in Schedule 2 of the Migration Consultants Regulations 1998. To view the Code of Conduct please click here.
 
Regulation of Migration Agents
 
A copy of the Information on the Regulation of the Migration Advice Profession can be found on the Atlantis Migration website. To view the Information on the Regulation of the Migration Advice Profession please click here.

The client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to Atlantis Migration.
 
Disputes
 
Any dispute related in any way to your visit to Atlantis Migration or service you purchase through Atlantis Migration shall be submitted to confidential arbitration in Melbourne, Australia.

Arbitration under this agreement shall be conducted in accordance with the procedure adopted by the Australian Centre for International Commercial Arbitration (ACICA). The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

In the event that you have in any manner violated or threatened to violate Atlantis Migration’s intellectual property rights, Atlantis Migration, may seek injunctive or other appropriate relief in any state or federal court in the state of Victoria, Australia and you consent to exclusive jurisdiction and venue in such courts.
 
Disclaimer of Warranties and Limitation of Liabilitya
 
This site is provided by Atlantis Migration on an "As is" and "As Available" Basis. Atlantis Migration makes no representation or Warranties of any kind, Express or implied, as to the operation of this Site. You expressly agree that your use of this site is at your sole risk.

To the full Extent permissible by applicable law, Atlantis Migration disclaims all warranties, Atlantis Migration does not warrant that this site, It's Services, or e-mail sent from Atlantis Migration are of error, Viruses or other harmful components. Atlantis Migration will not be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages

To the extent that liability cannot be excluded, the liability of Atlantis Migration, its directors, officers, employees, consultants and associated companies is limited to the cost of the service Atlantis Migration provides to the Client.

To the greatest extent possible by law, the Client must indemnify and hold harmless Atlantis Migration, its officers, employees, agents and related companies (Indemnified Persons) against all Liabilities (including legal costs on a full indemnity basis) incurred by the Indemnified Person in connection with the provision of the Service by Atlantis Migration, except the Liability arising from the negligence or default of any of the Indemnified Persons.
 
Governing Law
 
The agreement Terms shall be governed by the laws of Victoria, Australia. The Courts of Victoria shall have exclusive jurisdiction to settle any disputes (including claims of set-off and counterclaims) in connection with this Agreement.
 

General

 
No person has been authorised to give any representations on behalf of Atlantis Migration in regards to the subject matter or the terms of these Terms.

Headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

Atlantis Migration may vary any of these Terms and any other information relating to the Service at any time without notice, and your subsequent use of the website will be governed by the varied Terms.

In the event that any of the provisions of these Terms are or shall become invalid, illegal or unenforceable, the remainder shall survive unaffected.
 

Privacy and Release of Information

 
Atlantis Migration is bound by the Privacy Act 1988 (Cth) (Privacy Act). Accordingly, Atlantis Migration takes reasonable steps to protect personal information (as defined under the Privacy Act) collected by Atlantis Migration from misuse and loss and from unauthorised access, modification or disclosure.

Atlantis Migration may use and disclose the Client's (and if applicable, the Client's family's) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act.

In general, Atlantis Migration will disclose the Client's personal information for the following purposes:
      to conduct our business;
      to provide and market our services;
      to communicate with the Client;
      to comply with our legal obligations; and
      to help us manage and improve our services.
Subject to the exceptions set out in the Privacy Act, the Client may gain access to the personal information which Atlantis Migration holds about them by sending a message via the Client Area. A fee may be charged for providing access and Atlantis Migration will advise the Client of the likely cost in advance.

Due to privacy laws, we are unable to discuss your personal details with any third party enquiring on your behalf (including family) unless you provide your written consent authorising us to do so.